Roses Shadow Box, Personalized Gifts For Valentine's Day Gift

- - - - - D E S C R I P T I O N - - - - -

Lisiting is for ONE shadow box
Black 9x9 frame shadow box
Comes with red heart paper flowers
Can be personalized with name and significant other's name and date. (wedding, anniversary, etc)
Font is shown in photos. Can not be change.
Vinyl ONLY comes in white

Handmade by me.
Because these are handmade, please forgive any slight imperfections.
Please keep in mind color may vary from screen to screen.

- - - - - R E T U R N & E X C H A N G E S - - - - -

Since these are custom, made to order, personalized items I do not offer refunds, returns, or exchanges unless there was a mistake on our end.
All items ship via USPS and are packaged with care to ensure it arrives in one piece.

Our Guarantee:

We truly believe that we offer some of the most innovative and inspirational products in the world, and we want to make sure we back it up with a risk-free ironclad 90-day guarantee.

If you don't have a positive experience for ANY reason, contact us and we will make sure that ALL your concerns are addressed and you leave 100% satisfied and smiling

We have 24/7 Email Support. Please contact us via e-mail or our contact form if you need assistance we're here for you.

Our service mailbox:  support@wocustom.com

4 GREAT REASONS TO BUY FROM US

We support a 30-day return policy. 

Return & Exchange Service Procedure

STEP 1

Contact Customer Service and request return detail.

Email: support@wocustom.com

STEP 2

Customer will receive an email notification once your request is approved.

STEP 3

The customer packs the package and sends it.

STEP 4

Get Refund or Replacement after we receive the products. (The amount of time it takes for the customer to receive a refund is about 24-48 hours)

FULL COVERAGE Return/Exchange Policy

The following reasons are covered by our 30 day FULL COVERAGE Return/Exchange Policy. (We will be responsible for the return postage fees and replacement fees)

• The product customization information does not match or there's an error in customization.
• We sent the wrong order or item(s), you received any broken items, or the quality of the product you received is poor/defective.
• Unclear pictures rendering or lettering
• Wrong or mismatched size;

NO RETURN & EXCHANGE

The following reasons are NOT covered by our 30 day return policy. We are not liable for these issues.

• Products that exceed the return processing time limit (30 days after the order is signed).
• The non-quality issue for personalized products.
• Product damaged by misuse, mishandling, or poor maintenance.
• Items that have been washed, worn, or soiled and damaged resulting from customer's handling. For safety and hygiene reasons, personal items such as underwear, swimwear, socks, etc.
• Chose the wrong size for the product.
• Personal Reasons due to personal taste, change of mind etc.
• Partial returns or exchange of products from a set item is not acceptable.

Precautions for return and exchange

• Items that are being returned should be new and unworn. They should be kept in its original condition in which you received.
• Coupon codes expires after using cannot be restored after return.
• For personalized products, if you need to cancel or replace the product or replace the personalized content. You will have to pay 30% of the product price as the customization fee. (Special note: Even if you contact us immediately after placing the order to cancel/modify, we will charge the corresponding production fee because the customized product will be produced immediately once the order is placed in order to ensure a timely production and delivery. Thanks for you understanding.)
• We reserve the right to make any changes to this policy at any time. Notification of any changes will be posted on this page. If you have any questions about cancellations or any of our other policies, please contact our customer service.